Question 1

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

For digital printing (HP Indigo 25000), our MOQ is 500 pcs per SKU, featuring zero cylinder plate tooling charges and allowing multiple artwork variations. For high-speed rotogravure mass production, our MOQ is typically 10,000 pcs per design, providing the lowest unit cost for commercial retail volume.

Question 2

Can I get physical samples before placing a bulk order?

Accepted Answer

Yes. We offer free stock sample pouches showing our various pouch styles, zippers, valves, and substrate finishes. For custom branded artwork, we provide GMG digital press proofs and physical pre-production pouch samples within 3–5 business days.

Question 3

What are your standard production turnaround times?

Accepted Answer

Digital print orders typically ship within 7–10 working days after artwork approval. Bulk rotogravure production runs take 12–18 working days, including electronic cylinder engraving, cleanroom printing, 48h curing, and multi-line pouch converting.

Question 4

Do you ship worldwide?

Accepted Answer

Yes. We export to over 65 countries across North America, Europe, Australia, and Asia. We support FOB Guangzhou/Shenzhen, CIF, CFR, and full DDP (Delivered Duty Paid directly to your commercial warehouse with all customs clearance handled).

Question 5

What payment terms do you accept?

Accepted Answer

We accept T/T bank wire transfer, L/C at sight for large container volumes, and PayPal/credit cards for sample prototypes. Standard production terms are 30% deposit upon order confirmation and 70% balance before bill of lading release.

Question 6

How do I choose the correct film barrier structure for my product?

Accepted Answer

Our packaging engineers calculate the exact oxygen transmission rate (OTR) and water vapor transmission rate (WVTR) required for your product. Whole bean coffee and powdered milk require ultra-high foil barrier (PET/AL/PE), oily snacks require metallized barrier (PET/VMPET/PE), and liquids require high-tensile nylon and food-grade linear low PE.

Question 7

Are your pouches certified for direct food contact in the US and Europe?

Accepted Answer

Yes. All QINPACK films, adhesives, and inks strictly comply with US FDA 21 CFR 177, EU Framework Regulation (EC) No 1935/2004, and EU Plastic Regulation No 10/2011. Our facility is certified under BRCGS Packaging Materials (Grade AA) and ISO 22000.

Question 8

Do you offer eco-friendly and recyclable flexible packaging?

Accepted Answer

Yes. We specialize in 100% Reciclables Mono-PE barrier pouches (SPI Code 4) that can be recycled in existing PE waste streams without compromising moisture or oxygen protection. We also offer biodegradable FSC-certified kraft paper pouches and compostable PLA structures.

Question 9

Why is solventless lamination critical for food packaging?

Accepted Answer

Traditional dry lamination uses chemical solvents that can leave lingering volatile organic compounds (VOCs) and chemical odors inside the pouch. QINPACK uses 100% Nordmeccanica solventless lamination, guaranteeing zero VOC migration and preserving the pristine flavor profile of your food.

Question 10

What is the engineering breakthrough behind 100% Reciclables Mono-PE pouches?

Accepted Answer

Standard multi-material pouches laminate PET to PE, making them impossible to recycle together. Our Mono-PE pouches use Machine-Direction Oriented Polyethylene (MDO-PE) for the high-tensile, heat-resistant outer print layer, laminated with an EVOH barrier and low-seal-initiation-temperature LLDPE inside. Because every layer belongs to the polyethylene polymer family (SPI Code 4), the entire pouch can be directly recycled in standard curbside and store drop-off PE recycling streams.

Question 11

How do you guarantee batch-to-batch color consistency on repeat orders?

Accepted Answer

Every print job is calibrated using X-Rite eXact spectrophotometers to maintain Delta-E color tolerances strictly below 1.5. All approved GMG digital proofs, ink formulation ratios, and electronic gravure cylinder depth parameters are archived in our ERP system with unique Lot IDs. Repeat orders match your initial approved master sample exactly.

Question 12

What file formats do you need for custom printing?

Accepted Answer

We require vector artwork in Adobe Illustrator (.AI), PDF, or high-resolution layered PSD. All fonts should be outlined, images embedded at 300+ DPI, and colors assigned to Pantone spot codes or CMYK. We provide custom dieline templates free of charge.

Question 13

Can you combine matte and glossy finishes on the same pouch?

Accepted Answer

Yes. We frequently produce spot gloss and matte combo finishes (registered matte varnish), soft-touch velvet feel coatings, and metallic cold-foil stamping to create striking visual contrast on retail supermarket shelves.

Question 14

What types of zippers and closures do you provide?

Accepted Answer

We offer press-to-close (PTC) zippers, powder-proof Velcro/hook-to-hook zippers (essential for protein and collagen powders), pull-tab front pocket zippers for coffee, slider zippers, tamper-evident tear notches, and certified child-resistant (CR) dual-action safety locks.

Question 15

How do your one-way degassing valves work for coffee?

Accepted Answer

Fresh roasted coffee releases carbon dioxide (CO2) for weeks. Our pre-welded one-way degassing valves allow CO2 to vent outwards without allowing oxygen or ambient moisture back into the pouch, preventing pouch swelling or burst hazards.

Question 16

How do you test for pouch leaks before shipping?

Accepted Answer

Every production batch undergoes ASTM D3078 bubble emission vacuum chamber leak tests at -90 kPa, seal tensile strength tests, and drop impact tests from 1.2 meters. We enforce zero micro-pinholes across our entire cleanroom output.

Question 17

How are pouches packed for ocean container shipping?

Accepted Answer

Pouches are packed in counts of 500 to 1,000 inside heavy-duty polyethylene inner waterproof bags, placed into 5-ply double-walled corrugated export cartons, and secured onto fumigated pallets with heavy shrink wrap and corner guards.

Question 18

Where is your factory located and which ports do you ship from?

Accepted Answer

Our 15,000 m² cleanroom plant is located in Haizhu District, Guangzhou, China. We ship directly out of Guangzhou Port (Huangpu & Nansha) and Shenzhen Port (Yantian & Shekou), providing 20–35 day ocean transit to the US and Europe.

Packaging Buyer Questions, Answered

01Getting Started & Ordering